Occasionally Asked Questions
Privacy & Secuirty

Occasionally Asked Questions

Website and order-related questions
-Has my order been shipped?
-Why hasn't my order been shipped?
-My order has been shipped. When will it arrive?
-Can I return merchandise?
-My order should have arrived by now. What should I do?
-Do you gift-wrap?
-Can I get a product special ordered?
-How quickly can I get my order?
-Does AlexBlake.com have a printed catalog?
-Does AlexBlake.com carry Plus sizes?

Hosiery-related questions
-Why is the fabric content important when purchasing hosiery?
-What's the difference between an Ultra Sheer and a Lycra™ or silky Sheer?
-What is a Business Sheer, or Day Sheer?
-What is support, or compression hosiery?
-What is the difference between tights and opaques?
-How do I choose the correct size?
-What does "Denier" mean?
-What is Spandex?
-What is the difference between Nylon and a Nylon/Spandex® blend?
-What is a thigh-high?
-How do I care for my new hosiery?
-What makes one pair of hosiery more expensive than another?
-What can I do to prevent my hosiery from running?
-Is it still fashionable to wear hosiery?

Has my order been shipped?
To check the status of an order, go to the Your Account section and click the View Orders link. For more details, click any order number on the View Orders page to see details about that order.

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Why hasn't my order been shipped?
All orders placed on our site by 2:00 PM EST, Monday - Friday for items where we have inventory onhand should be shipped out that same day. If you placed your order after that time, we may still get your order out that day, but most likely it will be shipped out the next business day.

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My order has been shipped. When will it arrive?
Our standard shipping method for US delivery is USPS priority mail. Allow 4-5 business days from the day of dispatch for them to deliver your package. However, we have a range of expe dited shipping methods too and for information about these just visit our Shipping section.

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Can I return merchandise?
Yes! AlexBlake.com has a 100% satisfaction guaranteed policy. If you are dissatisfied with your purchase, you may return it to us within 30 days of receipt in an unworn condition for either a refund or an exchange as you prefer. Of course, we’ll refund our shipping charge and your return costs if your return is a result of our error (shudder!), or any product defect. But if you just change your mind, that’s fine too, but then we just refund the merchandise value. Hope that seems fair. Just follow the directions on the invoice enclosed with your order in order to complete the return.

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My order should have arrived by now. What should I do?
Visit your online Order History, located within the Your Account Section, for updated status information. If your order is indeed overdue, click an item's order number and if the item has been shipped, you will find its tracking number from which you should be able to follow links to further information courtesy of USPS or UPS.

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Do you gift-wrap?
Surely. Just click on the gift-wrapping option in the checkout process and we will lovingly cushion your order in swathes of pretty wrapping and gift-box it for a paltry $5.95.

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Can I get a product special ordered?
AlexBlake.com is committed to providing our customers with the largest selection of hosiery and legwear products on the market. From time to time we receive requests for products that we don't carry. Although there are some brands that we choose not to carry because we do not believe that they offer consistent quality, compelling value or reliable supply, we would always welcome your suggestions of additions that we can make to our range. Just e-mail us. Also if there is a particular style that you like from one of the brands that we carry that does not seem to be part of our range it is more than likely that we can order this style in for you if you don’t mind a short wait. Let us know!

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How quickly can I get my order?
AlexBlake.com offers several ways to ship your order:

• Standard US Shipping - should be delivered within 4-5 days of dispatch by United States Postal Service Priority Mail.
• Expedited US Shipping - if you are in a real hurry we offer dispatch by UPS Second Day Air service to Continental USA, Alaska and Hawaii addresses.
• Premium US Shipping - if you are in a real hurry we offer dispatch by UPS Next Day Air service to Continental USA, Alaska and Hawaii addresses too.
• International Shipping – we dispatch to Canada, Mexico, all member countries of the European Union, Japan, Australia and New Zealand by USPS Airmail Parcel Post Service (which requires a signature on delivery.)

See our Shipping section for more detailed information

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Does AlexBlake.com have a printed catalog?
AlexBlake.com is exclusively and proudly an online retailer so, sadly, we do not maintain a printed catalog. Please feel free to print off pages from the website if you wish.

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Does AlexBlake.com carry ‘Plus’ sizes?
Yes! AlexBlake.com carries a large collection of styles in ‘Plus’ sizes. If you would like to isolate those styles that offer a ‘Plus’ size variant click on the Plus Size link or use this variable, in combination with any other features you are interested in, in our Advanced Search function,

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Why is the fabric content important when purchasing hosiery?
Fabric content determines the sheerness, durability, and weight of the particular item. So it’s important to be familiar with the fabric content, what it means, and to make sure that it’s going to fit your needs.

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What's the difference between an Ultra sheer and Lycra™ or Silky sheer?
An Ultra sheer is made of fine nylon, is extremely sheer and requires extra careful handling. A Lycra™ sheer or Silky sheer, is made of nylon and Spandex (Lycra™), a fiber similar to elastic. The nylon/Spandex combination creates the silky feel, comfort and fit.

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What is a Business Sheer, or Day Sheer?
A Business Sheer, or Day Sheer, is made from stretchy nylon that clings gently to legs. Referred to as "Everyday," "Stretch," "Classic" or "Basic." It is not as sheer as an Ultra Sheer, but is more durable as a result.

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What is support, or compression hosiery?
Support, or compression, hosiery are actually two terms which refer to the same type of product. This type of hosiery is knitted from a combination of nylon and Spandex yarns that help to reduce leg fatigue. These are also among the most durable hosiery. They are usually slightly heavier than Lycra™ or Silky sheers, but today's sheer support hosiery is also fashionable and available in a wide array of colors and patterns.

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What is the difference between tights and opaques?
The major difference between tights and opaques is the weight of the garment. Tights are typically heavier and less sheer than opaques. Tights' construction is commonly cotton, wool, or nylon/Spandex. Opaques are usually nylon/Spandex or microfibers. Both offer complete color coverage and options like matte, shiny, or silky, which refer to the look and feel of the garment.

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How do I choose the correct size?
Choosing the correct size is the most important step in making your pantyhose last. It benefits you twice; not only will the pantyhose be more comfortable, but they'll last longer with less stress on the garment.

• First, be honest with yourself about your weight;
• Second, always check the size chart as size information varies from brand to brand;
• Lastly always select the larger size if you fall in a borderline area of the size range. No-one needs to know (and we won’t tell!)

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What does "Denier" mean?

Denier refers to the degree of sheerness of the hosiery. On a Denier scale, 10 denier is considered ultra sheer, 25 is considered a day sheer and 45 is considered an opaque.

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What is Spandex?
Spandex is the highly elastic fiber that allows hosiery to continuously conform to the body. With Spandex, pantyhose can stretch and snap back into place, avoiding the dreaded "baggy" look. Lycra® is the most popular brand of Spandex used in hosiery.

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What is the difference between Nylon and a Nylon/Spandex® blend?
100% Nylon and Nylon/Spandex® combinations offer different features. Products which are made of 100% Nylon are often very sheer and lightweight. By adding Spandex®, the product becomes slightly heavier and more elastic. It also retains its shape better. The products with Spandex® may not be as lightweight as their 100% Nylon counterparts, but they are softer on the leg, and more durable.

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What is a thigh-high?
Thigh-highs are usually made of Nylon or Nylon/Spandex®, and have evolved into a comfortable, feminine option for everyday wear. With no panty, thigh-highs often feature elastic lace tops for support. They can be worn with or without a garter belt. Thigh-highs are also a great option for pregnant women. Amusingly, our British colleagues refer to thigh-highs as “hold-ups” but then they also spell color with a ‘u’.

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How do I care for my new hosiery?
Care of hosiery is a simple equation: if well-taken care of, they'll last longer. Pantyhose should be washed gently by hand, using a mild detergent that doesn't contain chlorine bleach that could remove color and damage fibers. If you want to use a washing machine (it’s ok – we understand), then the hosiery should be placed into a hosiery bag or pillowcase and washed on the gentle cycle with a mild detergent. To dry, place one or two pairs of pantyhose on a towel, roll up and squeeze towel gently. This eliminates stretching when hanging hosiery to dry. Never attempt to dry pantyhose in the dryer. Trust us on this.

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What makes one pair of hosiery more expensive than another?
The price of a pair of hosiery varies according to the fabric content and how much of the manufacturing process is done by hand versus machine. For instance, some of the more expensive brands of hosiery have seams that are reinforced and sewn flat by hand and wider waistbands that help to ensure a more comfortable fit. Choosing the brand and style which is best for you shouldn't depend solely on the price, but on many other factors, including fit and color selection.

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What can I do to prevent my hosiery from running?
Make sure your nails are smooth and your legs neatly shaven. Also, be careful to avoid sharp or rough edges; this should help prevent snags and runs that can ruin your pantyhose. If you are particularly active, try wearing styles that have higher Lycra™ or Spandex content. These styles tend to be more durable and should last longer than ultra sheers or higher nylon content styles.

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Is it still fashionable to wear hosiery?
Definitely. Trends will come and go, but the use of legwear always will be a part of the well-dressed woman's armoury. Manufacturers, particularly European manufacturers have recently made extraordinary efforts to introduce more stylish designs that fit up-to-the minute fashions and incorporate technological innovations that make them an indispensable wardrobe addition. Different colors and designs can add a different dimension to your whole look at very reasonable cost. Finally, remember, legs covered in black will never go out of fashion.

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Privacy & Security Information

Security Information
Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet.

Privacy Policy

At AlexBlake.com, we will do everything in our power to protect your privacy. We only use the information we collect about you to process your orders and to provide a more personalized shopping experience.

What information do we collect? How do we use it?
• When you order, we need to know your name, e-mail address, shipping address, credit card number, and its expiration date. This allows us to process and fulfill your order and notify you of your order status.
• We personalize your shopping experience by using your account information to reduce the time and effort in checking out after you have completed a purchase. We also monitor customer traffic patterns and site usage to help enhance your shopping experience.
• We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new AlexBlake.com services, and special offers we think you'll find interesting.

How does AlexBlake.com protect any information that you give us?
When you place orders or access your account information, we will pass you into our secure server environment. The secure server software (SSL) encrypts all information you input before it is sent to us. Additionally, all information we store about your account is always kept safe and secure.

What are cookies and how do we use them?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personal identifying information, but they do enable us to pre-populate some of the fields you must enter to checkout of the store. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Without cookies enabled in your browser sadly you will not be able to add items to your shopping cart or complete the checkout process to purchase them as we use cookies to track the items in your cart.

Will AlexBlake.com disclose the information it collects to outside parties?
AlexBlake.com does not sell, trade, or rent your personal information to others. AlexBlake.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include any personal identifying information. AlexBlake.com will only release account information when we believe, in good faith, that such release is reasonably necessary to comply with legal requirements.

Can you update or change the information AlexBlake.com collects?
You may update or change information related to your AlexBlake.com account by accessing the My Account section of the Web site with your e-mail address and password. For other questions related to updating or changing your account information, please send an e-mail to Customer Service.

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