Welcome to AlexBlake.com
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Delivery methods & times
- Where are my goods shipped from?
- Has my order been shipped yet?
- How quickly do you ship?
- Can I change my shipping address?
- If my order is split, what happens about shipping charges?
- Can I track my order?
- Will I be charged Customs & Import Duties?
- US Sales Tax
- Do you deliver to work addresses?
- Do you deliver to PO Box Addresses?
- What is your packaging like?
- Do you offer gift wrap and gift invoices?
Can I change or cancel my order?
- I have received a faulty item
- I have received an incorrect item
- An item is missing from my order
Our Returns Policy
- How do I return an item?
- I have lost my returns note
- Will you refund the cost of postage for returning my item?
- I have been refunded the incorrect amount
- Have you received my returned items?
- I have returned an item but it was not exchanged/refunded as requested
- What happens if I return an item that was paid for with a coupon?
- How do I exchange an item for one that is cheaper or more expensive?
How do I find a product?
- Do you have a catalogue?
- The price of a product has changed
- The item I want to buy is out of stock
- Do I have to have an account to make a purchase?
- How do I change my account details?
- I can’t remember what I purchased last time
- How can pay for my order?
- I have a coupon code, how do I use it?
- When will I be charged for my order?
- How do I know what size I should buy?
- How do I sign up/unsubscribe to the newsletter?
- Can I place an order by telephone?
- I want more advice about which product to buy, where can I find it?
I am having problems accessing or buying from your website
- I can’t sign into my account
- My payment has been declined
- Is your website safe?
- I am not receiving your newsletter
- There is a product on your website but I cannot add it to my cart
- I can’t find a product on your website
Contact Customer Service
- Partnership / Commercial Enquiries
- Complaints procedure
- Registered Company Details
- Office Address
- Sharing Information with Third Parties
Other Help Queries- FAQ's
- AlexBlake Glossary
- Hosiery Advice